1, pre-sales consulting: we always stand in the user's point of view and position to consider the issue, and user interaction, provide detailed instrument use important parameters, for users, but also to provide customers with the performance comparison between different brands of products, to give the user the pertinent buying advice.
2, installation and commissioning: when the tensile testing machine arrived at the place of delivery, we will work with the user on the basis of equipment supply list common acceptance of equipment, and the number of equipment, quality check; such as equipment installation have special requirements, we proposed to the user in the installation of equipment before installation site environmental requirements, provide technical support and on the user installation site environmental consulting; like any soft, hardware failure in the process of debugging, we are responsible for the replacement of unqualified parts, and restart setup test, all expenses arising from shall be borne by Party with me;
3, the use of training: installation and acceptance after the user is more than 2 people for training, including: basic theory, experimental principle, experimental operation, fitting software use, equipment maintenance, security essentials and other related content, used to ensure that personnel can use the equipment correctly, to operate, independent daily maintenance work objective;
4, the technical support: the localization of the repair center, have a professional repair engineer, a commonly used spare parts warehouse. When any fault or can not be the normal operation of equipment, we can provide the 24h × 7d telephone consultation;
5, the warranty service: installation and acceptance of the whole year warranty. In the warranty period, we are responsible for the user equipment to provide free maintenance, free maintenance and replacement of damaged and defective parts;6, the user visit: we will for each user to provide the service of archives grass machinery equipment, regularly remind users equipment maintenance, calibration, wearing parts and supplies ready. Not regularly visit the use of instrument users; the instrument is in the best state in everyday use.