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       1、售前咨询:我们始终站在用户的角度和立场考虑问题,与用户互动式交流,为用户提供详尽的仪器用途、重要参数的说明,还为客户提供不同品牌产品间的性能比较,给用户最中肯的购买建议。
      
      2、安装调试:当拉力试验机到达交货地点后,我们将协同用户依据设备供货清单共同对设备进行开箱验收,并对设备的数量、品质进行逐项检查;如设备安装有特殊要求,我们在设备安装之前向用户提出安装场地环境要求,并对用户就安装场地环境的咨询提供技术支持;在调试过程中如有任何软、硬件故障发生,我们负责更换不合格的部件,并重新进行安装测试,由此引起的全部费用由我方承担;
      
      3、使用培训:安装验收完毕后对用户≥2人进行培训,内容包括:基本理论、实验方法原理、实验操作、拟合软件的使用、仪器维护、安全要点以及其它相关内容,保证使用人员能正确的使用仪器设备,达到能独立进行操作、日常测试维护等工作的目的;
      
      4、技术支持:本地化的维修中心,有专职的维修工程师,备有常用备品备件库。当设备发生任何故障或不能正常运转时,我们可提供24h×7d电话咨询;
      
      5、保修服务:安装验收合格后整机保修壹年。在质保期内,我们负责为用户的设备提供免费维护、保养和免费更换损坏的和有缺陷的零部件;
      
      6、用户回访:我们将会为每个济南全劲机械设备有限公司用户提供仪器服务档案,定期提醒用户仪器保养、校正、易损件及耗材的准备。不定期回访用户对仪器的使用情况;使仪器在日常使用中处于最佳状态。

     

         1, pre-sales consulting: we always stand in the user's point of view and position to consider the issue, and user interaction, provide detailed instrument use important parameters, for users, but also to provide customers with the performance comparison between different brands of products, to give the user the pertinent buying advice.
         2, installation and commissioning: when the tensile testing machine arrived at the place of delivery, we will work with the user on the basis of equipment supply list common acceptance of equipment, and the number of equipment, quality check; such as equipment installation have special requirements, we proposed to the user in the installation of equipment before installation site environmental requirements, provide technical support and on the user installation site environmental consulting; like any soft, hardware failure in the process of debugging, we are responsible for the replacement of unqualified parts, and restart setup test, all expenses arising from shall be borne by Party with me;
         3, the use of training: installation and acceptance after the user is more than 2 people for training, including: basic theory, experimental principle, experimental operation, fitting software use, equipment maintenance, security essentials and other related content, used to ensure that personnel can use the equipment correctly, to operate, independent daily maintenance work objective;
         4, the technical support: the localization of the repair center, have a professional repair engineer, a commonly used spare parts warehouse. When any fault or can not be the normal operation of equipment, we can provide the 24h × 7d telephone consultation;
         5, the warranty service: installation and acceptance of the whole year warranty. In the warranty period, we are responsible for the user equipment to provide free maintenance, free maintenance and replacement of damaged and defective parts;6, the user visit: we will for each user to provide the service of archives grass machinery equipment, regularly remind users equipment maintenance, calibration, wearing parts and supplies ready. Not regularly visit the use of instrument users; the instrument is in the best state in everyday use.
     

济南全劲机械设备有限公司主营:保温材料试验机,山东万能试验机,吊带拉力试验机 鲁ICP备17008802
地址:魏家庄试验机工业园 电话:0531-87960278 87992256 手机:18653195781 传真:0531-87992256
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